Last Updated: 01/16/2024

POLICY OVERVIEW
FULL POLICY DETAILS
JURISDICTION SPECIFIC INFORMATION

We are committed to your privacy. We want you to be familiar and comfortable with what we do with your personal information. Our goal is to use your information to give you the most gracious customer experience, whether you are creating an account, purchasing our products and services, working with our customer support specialists, visiting our websites or other ways you are interacting with our company.


(1) Scope:

Listed below are the highlights of the Kohler Co. privacy policy. This policy applies to Kohler Co brands and customers and to Kohler.com visitors unless a separate privacy notice is prominently displayed. Our full privacy policy with all the details can be found here.


(2) Data Access & Collection

We collect personal data – such as your name, email address, location, and other information – directly from you

  • When you buy our products
  • When you contact Kohler Co.
  • When you use our website
(3) Uses

We use your information

  • To provide you with seamless customer support
  • To improve our product and service offerings and ensure we are meeting your customer expectations
  • To help customize your online experience with more products and offers relevant to you
(4) Your Choices
  • You are in control of your personal information in your account, and you can exercise your rights and change your preferences anytime.
  • We only market other Kohler Co products and services to you with your consent, based on your marketing preferences.
(5) Regional Disclosures

Kohler Co. does business through its subsidiaries/affiliates worldwide. We comply with the different privacy laws and regulations in the jurisdiction we operate.

Residents of the following regions and states can further reference their privacy rights by clicking on the link (KohlerGlobalDataPrivacy@kohler.com).

Please click on links be taken to your privacy rights:

If you are resident of the following states, please click on the applicable link below for jurisdiction-specific policies that may apply to you:

  • California
  • Nevada
  • Virginia

In addition, cross-border countries:

  • Brazil
  • Canada
  • China
  • EU


(6) FAQ

Commonly asked questions about how we collect, store and use your data.

  • Does Kohler Co. sell your personal data? No
  • Does Kohler Co. share your data with service providers? Yes
  • Does Kohler Co. use your data for promotions? Yes
  • Etc.
(7) Controller and Privacy Contacts

You may access information we maintain about you by contacting the Global Data Privacy program at KohlerGlobalDataPrivacy@kohler.com

The privacy laws in some countries consider a Controller to be the legal entity (or natural person) who defines the purposes for which the processing of personal information takes place and how that information is processed. Where Kohler Co. or affiliate/subsidiary it controls is required to appoint a legal representative, a controller has been appointed and can be contacted by emailing KohlerGlobalDataPrivacy@kohler.com.

WHO WE ARE

Kohler Co. and its affiliates (“Kohler”) are committed to your privacy. We want you to be familiar with how we collect, use and disclose information. This Privacy Policy (or “Policy”) describes our practices in connection with information that we collect online and offline.

Kohler’s collection and use of information may be subject to applicable laws in the places we operate. This means that we intend for this notice applies to all Kohler’s users.

If you are resident of the following states, please click on the applicable link below for jurisdiction-specific policies that may apply to you:

  • California
  • Nevada
  • Virginia

If you are a resident of one of the following countries, please click on the applicable link below for jurisdiction-specific policies that may apple to you:

  • Brazil
  • Canada
  • China
  • EU




INFORMATION COLLECTED

TYPES OF INFORMATION WE COLLECT

We may collect two basic types of information: Personal Information as defined by this policy and Other Information that does not generally identify you. If we are required by law to treat that data that does not generally identify you as “Personal Information”, then we will collect, use and disclose it for the purposes for which we collect, use and disclose Personal Information as detailed in this Policy.

We Collect:

  • Personal contact information such as name, address, telephone number and email address.
  • Business contact information such as business address, telephone number and email address.
  • Information necessary to provide services or products to you.
  • Comments and opinions you provide when you contact us directly by email, telephone or mail.
  • Payment and transaction information for billing purposes.
  • Browser and device information.
  • App usage data.
  • Information collected through cookies, pixel tags and other technologies. For more information regarding our use of cookies, click here https://www.kohlercompany.com/cookie-policy/.
  • Demographic information and other information provided by you that does not reveal your specific identity.
  • Information that has been aggregated in a manner such that it no longer reveals your specific identity.
  • Geolocation data based on your device of product.
  • Sale and transactional information.

 

BIOMETRIC INFORMATION COLLECTED

Biometric data (“Biometric Data”), which is an individual’s physical or human characteristics that can be used to identify a person by voiceprint, fingerprints, facial shape, or scan of finger, may be collected. We may at times collect, use, or handle biometric information for our connected products (eg smart products).

Biometric information means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual.


 

HOW WE COLLECT YOUR INFORMATION

We and our service providers may collect Personal Information online in a variety of ways in connection with our services or products, including:

Online
  • Through our websites ("Websites");
  • Through the software applications made available by us for use on or through computers and mobile devices ("Apps");
  • Through social media properties ("Our Social Media");
  • Through email messages that we send to you ("Emails");
  • Through extranet sites made available to our clients and third parties ("Extranet Sites");
  • Through services we provide to our corporate and institutional clients ("services"); and
  • Through our registration process for newsletters, seminars, webinars and events.
Offline
  • When you participate in a contractual arrangement for services or products;
  • When you provide information in conjunction with our services or products; or
  • When you interact with us at an event.
Other Sources
  • Publicly available databases;
  • Joint marketing partners and event sponsors, when they share the information with us;
  • Other entities or franchisees to which we provide products and services;
  • Referral sources; and
  • Social media platforms.

 

USE OF YOUR INFORMATION BY KOHLER

We and our service providers use Personal Information for legitimate business purposes, including:

  • Providing Products and Services.
    • To contact individuals (including employees of institutional clients) in connection with providing products and services.
    • To respond to inquiries and fulfill requests from our clients and others, administer their file(s), provide products and services and manage our relationships.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.

  • Providing you with our marketing materials and facilitating social sharing
    • To send you our offers, newsletters, publications, updates, and mailings related to our products or services that we think may be of interest to you.
    • To fulfill your event or accommodation registration requests and provide goods and services and resort services.
    • To send you information about our products and services and other news about products or services which we have reason to believe will be of interest to you.

We will engage in this activity with your consent or where we have a legitimate interest.

  • Providing the functionality of our Products and Services and fulfilling your requests
    • To provide our products and services functionality to you, such as arranging access to your registered account, and providing you with related goods and services.
    • To respond to your inquiries and fulfill your requests, when you contact us via one of our online contact forms or otherwise (e.g., when you send us questions, suggestions, compliments or complaints, or when you request other information about our products or services).
    • To send administrative information to you, such as information regarding our products and services, guarantees and warranties and changes to our terms, conditions and policies.

We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.

  • Accomplishing our business purposes
    • For data analysis, for example, to improve the efficiency of our goods and services and quality of our products.
    • For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
    • For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
    • To meet our legal and regulatory obligations.
    • For enhancing, improving, or modifying our current products and services.
    • For identifying usage trends, for example, understanding which parts of our products and services are of most interest to customers.
    • For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our customers.
    • For operating and expanding our business activities, for example, understanding which parts of our services or products are of most interest to our customers so we can focus our energies on meeting our customers' interests.

We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest.


 

SHARING YOUR INFORMATION

We disclose Personal Information:

  • To our affiliates for the purposes described in this Privacy Policy
    • You can consult the list and location of our affiliates listed at the bottom of this page. Subject to local requirements, this information may be used to provide products and related products and services offered by our other legal entities and for all the purposes outlined in this Privacy Policy.
    • Kohler Co. is the party responsible for the management of the jointly-used Personal Information.
  • To our third-party service providers, to facilitate services they provide to us
    • These can include providers of services such as website hosting, services-related consulting and monitoring, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.
  • By using our Services, you may elect to disclose Personal Information
    • On message boards, chat, profile pages, blogs and other services to which you are able to post information and content (including, without limitation, our Social Media), or through which you are able to send messages through the systems. Please note that any information you post or disclose through these systems will become public and may be available to other users and the general public.

We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so:

  • To comply with applicable law and regulations including laws outside your country of residence.
  • To cooperate with public and government authorities, including authorities outside your country of residence.
  • To cooperate with law enforcement.
  • For other legal reason such as to enforce our terms and conditions and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others.
  • In connection with a sale, merger or business transaction.

 

RETENTION OF YOUR INFORMATION

We retain each category of Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide our products and services to you (for example, for as long as you have an account with us or keep using our products and services);
  • The length of time we have an ongoing relationship with you as our client and provide you with products and services;
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

 



DATA SECURITY & CONTROLS

DATA SECURITY AND INTEGRITY

We have implemented internal policies and technical measures to protect Personal Information from loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:

  • The use of pseudonymization and encryption of personal data where appropriate;
  • Procedures and controls to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
  • Procedures and controls to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
  • Procedures for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing; and
  • Procedures to ensure that data is not accessed, except by individuals in the proper performance of their duties.

 

YOUR CONTROLS AND CHOICES

You have choices regarding marketing-related communications. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us by email at KohlerGlobalDataPrivacy@kohler.com. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.


 



ADDITIONAL INFORMATION

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties.

This includes any third party operating any website or service to which our websites may link. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media.


 

USE OF OUR SERVICES BY MINORS

The goods and services we provide are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under sixteen (16).


 

CROSS BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have affiliates, outlets and facilities, or in which we engage service providers. By using our services, you understand that your information may be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.


 

ADEQUACY DECISIONS

The European Commission has determined that certain countries outside of the European Economic Area (EEA) adequately protect personal data, which means that data can be transferred from the European Union (EU) to that third country without any further safeguard being necessary. The UK and Switzerland have approved similar adequacy decisions. We rely on the following adequacy decisions in some cases:

For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission, to protect your Personal Information. You may obtain more information by reaching out to us at KohlerGlobalDataPrivacy@kohler.com.


 

UPDATES TO THIS PRIVACY POLICY

The "LAST UPDATED" legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy. Your use of our online services following these changes means that you accept the revised Privacy Policy.


 


CONTACTING US

Kohler Co. is the company responsible for collection, use and disclosure of your Personal Information under this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us at KohlerGlobalDataPrivacy@kohler.com.




CALIFORNIA SUPPLEMENTAL PRIVACY NOTICE


If you are a California resident, you may have additional rights under California law. This California Privacy Notice is intended to comply with the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 and applicable regulations (collectively, “CCPA”), California Online Privacy Protection Act (CalOPPA), and other applicable privacy laws. Terms used in this California Notice have the meaning given those terms in such laws and regulations. In the event of a conflict of defined terms, the definitions in the CCPA control. Consumers with disabilities may access this California Notice in an alternative format by sending an email to: KohlerGlobalDataPrivacy@kohler.com.


CATEGORIES OF PERSONAL INFORMATION COLLECTED

In the last twelve (12) months, Kohler has collected the categories of Personal Information as set forth in the Section above titled “Types of Information We Collect” and more specifically the following categories: (1) Identifiers, (2) Personal Information described in the California Civil Code Section 1798.80(e), (3) commercial information regarding business transactions with Kohler, (4) internet and other electronic network activity information, and (5) characteristics of protected classifications. In addition, we may collect geolocation data in a more precise manner than general IP address, which more precise geolocation may be considered Sensitive Personal Information.


CATEGORIES OF SOURCES

Kohler collects the above categories of Personal Information from you, as well as from the sources identified in the Section above titled “How We Collect Your Information”.


PURPOSE FOR COLLECTING PERSONAL INFORMATION

We collect Personal Information for the business and commercial purposes set forth in the Section above titled “Use of Your Information by Kohler”.


CATEGORIES OF THIRD PARTIES

In the last twelve (12) months, Kohler has disclosed Personal Information to the categories of third parties as set forth in the Section above titled “Sharing Your Information”.


CATEGORIES OF PERSONAL INFORMATION SOLD OR SHARED AND THE PURPOSE

We do not sell your Personal Information to other companies for money. However, in the last twelve (12) months, we use and have used, industry standard website tag manager and analytics tools that share certain data to those technology vendors, which may consist of data categories classified as identifiers and/or internet and electronic activity information. Under California law, this sharing of that type of data to these types of vendors may be considered the “sale” or “sharing” of your Personal Information. Kohler does not have any knowledge that it has sold or shared Personal Information of a child under the age of 16.


RETENTION

We retain each category of Personal Information as set forth above in the Section titled “Retention of Your Information”.


SENSITIVE PERSONAL INFORMATION

Kohler does not use or disclose Sensitive Personal Information for reasons other than as necessary and proportionate to (1) perform the services or provide the products reasonably expected when you request those services or products and support those products and services, (2) prevent, detect and investigate security incidents, (3) resist malicious, deceptive, fraudulent, or illegal actions directed at us and prosecute those actions, (4) ensure physical safety of individuals, (5), short-term transient use, (6) verify and maintain quality and safety of products, and services, and (7) facilitate processing where we are not using that Sensitive Personal Information to infer any characteristics about you.


YOUR CALIFORNIA RIGHTS

As a California resident, you have the following rights regarding the Personal Information we collect about you. If you wish to exercise one of these rights, please contact us by emailing KohlerGlobalDataPrivacy@kohler.com or submitting a Subject Access Request form.

Right to Know

You have the right to request information disclosing (a) the categories of the Personal Information we collected, (b) the sources from which we collected it, (c) the purpose for which we collected, sold, or shared that Personal Information, and/or (d) the categories of third parties to whom we disclosed your Personal Information during the prior twelve (12) months. You further have the right to request access to the Personal Information we have collected.


Right to Correct

You have the right to correct any inaccurate information that we maintain on your personal information.


Right to Delete

You have the right to request us to delete the Personal Information that we have collected or maintained about you and your household.


Process

You can exercise the foregoing rights by clicking here or calling 1-800-923-1138. To ensure that the request is coming from you and to protect the security of your Personal Information, we may require you to provide us with certain information to verify your identity such as your email address, your telephone number, a description of the product or service you purchased or inquired about, the dollar amount of your last purchase and/or a signed declaration under penalty of perjury from you that you are the consumer whose Personal Information is subject to the request. The nature of our requirements for verification and authentication may vary based on the sensitivity of your request. You may use an authorized agent to exercise your right to know if the authorized agent has your power of attorney act on your behalf or the authorized agent has your written authorization permitting the authorized agent to request access to your Personal Information.


Right to Nondiscrimination

You have the right to receive our products and services on equal terms regardless of whether or not you exercise your rights under the CCPA.


Right to opt-out of Sale/Sharing

As noted above, we do not sell Personal Information for money. However, if you do not want any Personal Information to be sold or shared with third parties as contemplated by California law, you have the right opt-out of sale/sharing of your Personal Information to third parties. You may send your request to KohlerGlobalDataPrivacy@kohler.com. Please provide your state of residency, your IP address (if known), and the approximate date and time you were on our Websites, Apps, or our Social Media to facilitate us identifying data of this nature and honoring your request. Please note that without sufficient information to identify you in our systems, we may be unable to identify your data to implement your request.


Do Not Track Signal

For more information, visit https://globalprivacycontrol.org.


Response Time

We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. Any disclosure will only cover the twelve (12)-month period before the date verifiable consumer request was received. If we cannot process your request, we will explain the reason why we cannot comply with the request.


 

NEVADA SUPPLEMENTAL PRIVACY NOTICE


As stated above, Kohler does not sell Personal Information for money. Regardless, under Nevada law, if you are a Nevada resident, you have the right to direct us not to sell your Personal Information for monetary payment by emailing us at KohlerGlobalDataPrivacy@kohler.com or calling 1-800-923-1138.


 

VIRGINIA SUPPLEMENTAL PRIVACY NOTICE


If you are a Virginia resident, you may have additional rights under Virginia law. This Virginia Privacy Notice is intended to comply with Virginia’s Consumer Data Protection Act and applicable regulations (collectively, “VCDPA”). Terms used in this Virginia Notice have the meaning given to those terms in such laws and regulations. In the event of a conflicting of defined terms, the definitions in the VCDPA control.


CATEGORIES OF PERSONAL INFORMATION COLLECTED

Kohler collects the categories of Personal Information as set forth in the Section above titled “Types of Information We Collect”.


PURPOSE FOR COLLECTING PERSONAL INFORMATION

We collect Personal Information for the business and commercial purposes set forth in the Section above titled “Use of Your Information by Kohler”.


CATEGORIES OF THIRD PARTIES

Kohler has disclosed Personal Information to the categories of third parties as set forth in the Section above titled “Sharing Your Information”.


YOUR VIRGINIA RIGHTS

As a Virginia resident, you have the following rights regarding the Personal Information we collect about you. If you wish to exercise one of these rights, please contact us by emailing KohlerGlobalDataPrivacy@kohler.com or submitting a Subject Access Request form.


RIGHT TO ACCESS

You have the right to request confirmation whether or not we are processing your Personal Information and to access such Personal Information.


Right to Correct

You have a right to request correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of such Personal Information.


RIGHT TO DELETE

You have a right to request deletion of Personal Information provided by or obtained about you.


RIGHT TO DATA PORTABILITY

You have a right to obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.


RIGHT TO OPT-OUT

You have a right to opt-out of the processing of the Personal Information for purposes of (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects on you.


PROCESS

You can exercise the foregoing rights by clicking here or calling 1-800-923-1138. If we are unable to authenticate the request using commercially reasonable efforts, we will not be required to comply with your request to initiate an action of your rights and may request that you provide additional information reasonably necessary to authenticate your request.


RIGHT TO APPEAL

If we reject or deny your request, you have the right to appeal our decision by submitting an appeal to KohlerGlobalDataPrivacy@kohler.com. This appeal request must be submitted within a reasonable time following our rejection of your request.


RESPONSE TIME

We will respond to a verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. Any disclosure will only cover the twelve (12)-month period before the date verifiable consumer request was received. If we cannot process your request, we will explain the reason why we cannot comply with the request, along with information on how to appeal our decision.



 

EUROPEAN ECONOMIC AREA SPECIFIC PRIVACY RIGHTS


If you are resident in the European Economic Area, under European law you have the following rights in respect of your personal information that we hold. If you wish to exercise one of these rights, please contact us at KohlerGlobalDataPrivacy@kohler.com or submitting a Subject Access Request form.

You also have the right to lodge a complaint to your local data protection authority.

Residents in other jurisdictions may also have similar rights to the above. Please contact us at KohlerGlobalDataPrivacy@kohler.com if you would like to exercise one of these rights, and we will comply with any request to the extent required under applicable law.


Right of Access

You have the right to obtain confirmation of whether, and where, we are processing your personal information; information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods; information about the categories of recipients with whom we may share your personal information; and a copy of the personal information we hold about you.


Right of Erasure

You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.


Right to Information

You have the right to ask us about the information and what personal data we process and the reason for processing.


Right to Object

You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.


Right of Portability

You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.


Right to Rectification

You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.


Right to Restriction

You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you


Residents of France

If you are resident in France, you also have the right to set guidelines for the retention and communication of your personal information after your death.


 

BRAZIL RESIDENTS' RIGHTS


This Privacy Notice is intended for Brazil Residents. This Notice applies solely to all visitors, users, and others whose personal data processing is subject to the Law no. 13,709/2018 (General Data Protection Law – "LGPD") ("users" or "you"). We adopt this notice to comply with the LGPD and any terms defined in the LGPD have the same meaning when used in this Notice.


WHAT WE COLLECT

Kohler collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual ("personal information").

In particular, the categories of personal information Kohler may collect from you include:


USE OF PERSONAL INFORMATION

We may use or disclose the personal information we collect for one or more of the following purposes:

  • To fulfill or meet the reason you provided the information. For example, if you share your name, contact information, employment history and/or education history as part of a job application or to ask a question about our products or services, we will use that personal information to respond to your inquiry.
  • To provide, support, customize, and develop our website, products, and services.
  • To offer our products and services to current customers and potential customers, including through direct marketing.
  • To create, maintain, customize, and secure your relationship with us.
  • To process your requests and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

Kohler will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.


SHARING PERSONAL INFORMATION

Kohler may disclose your personal information to a third party, when necessary. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We may disclose your personal information to the following categories of third parties:

  • Service providers.
  • Our affiliates.
  • Third parties to whom you authorize us to disclose your personal information in connection with products or services we provide to you.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

INTERNATIONAL TRANSFER

For the execution of its activities, Kohler performs the international transfer of your data. When this occurs, all treatment of your personal data happens based on the LGPD, relevant national and international legislation, as well as the contract signed, to guarantee the security and privacy of your personal data.


STORAGE TIME

Kohler will only store your personal data for as long as necessary to fulfill the purpose for which it was collected, including compliance with applicable laws and regulations and court orders.


YOUR RIGHTS

LGPD gives you specific rights to your personal information, as described in article 18 et. Seq. of the law. This section describes your rights and explains how to exercise them. If you wish to exercise one of these rights, please contact us by emailing KohlerGlobalDataPrivacy@kohler.com or submitting a Subject Access Request form.

  • Right to confirmation and access: The right to obtain confirmation that Kohler carry out the processing of your personal data, and the right to access such data.
  • Right to correction: right to request correction of incomplete, inaccurate, or outdated data.
  • Right to anonymization: right to request the transformation of personal data into anonymized data.
  • Right to delete unnecessary or excessive data, or of data processed in noncompliance with the provisions of the LGPD.
  • Right to portability: possibility for the data subject to obtain his data from the company in a structured way to be transferred to a third party.
  • Right to revoke consent: if the processing performed requires the granting of consent by the data subject, the data subject may also revoke such consent at any moment.
  • Right to information about the possibility of not providing consent and the consequences of denial.
  • Right to delete personal data processed with the consent of the data subject: if the processing carried out requires the granting of consent by the data subject, the data subject may also revoke such consent at any time and, subsequently, request the deletion of such data.
  • Right to object: right to object data processing by Kohler, in case the processing is not in compliance with the LGPD.
  • Right to information of public and private entities with which the controller made shared use of data.
  • Right to review decisions taken by automated processing: if the company builds a profile of the data subject, based on automated processing (without human intervention) of his/her personal data, the data subject may request a review of said profiling.


 

CANADA's PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENT ACT


Canada’s Personal Information and Electronic Document Act (PIPEDA) is intended to define the use or disclose of personal information. It provides Canadian residents more control over how their personal information is used when engaging in commercial activities. Residents are provided with the right to access their personal information and the right to challenge its accuracy.

As a Canadian resident, you have to be given the right to provide meaningful consent when businesses or organizations are collecting or using your information. Here are your rights:

All personal information collected is done under our privacy policy and you will be informed when your personal information may be required for the purposes for which it is collected and exercising your rights of access to that information by emailing us at KohlerGlobalDataPrivacy@kohler.com or submitting a Subject Access Request form.

Right to Access

You have a right to request and access any personal information we have of you


Right to Correct

You have the right to correct any inaccurate or outdated personal information we hold about you or delete any inaccurate information


Withdraw Consent

You have the right to withdraw consent on any activities which you have not consented on such as direct marketing or cookies, or delete any user generated content you have posted on our website



 

CHINA PRIVACY NOTICE ADDENDUM


This China privacy policy and China Terms and Conditions on Handling Client information will also apply to the extent that you have any dealings with, or provide personal information to, any, Kohler entity or, to the extent that any data protection law in China applies or, any of their affiliates (or affiliates of Kohler, Co) from time to, It does not replace the global privacy policy or Kohler’s and Conditions Handling Client information. To the extent that this addendum, the global privacy policy or Kohler’s China Terms and Conditions time on Handling Client Information are inconsistent with applicable law, they shall be deemed amended to the extent required to comply with such applicable law.


BIOMETRIC PRIVACY NOTICE

Biometric data (“Biometric Data”), which is an individual’s physical or human characteristics that can be used to identify a person by voiceprint, fingerprints, facial shape, or scan of finger, may be collected. We may at times collect, use, or handle biometric information for our connected products (eg smart products). Biometric information means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual.


Requirement to Provide Personal information

Rights Relating to Personal Information: The following are your individual rights and to practice any of these rights, please contact us at KohlerGlobalDataPrivacy@kohler.com or submitting a Subject Access Request form.
• You have the right to know what personal information is handled
• You have to know how your information is handled
• You have right to access your information
• You have a right to ask for your personal information to be corrected or supplemented
• You have a right to ask to limit the scope of the information or to delete it
• You have a right to opt-out of automated decision making or automated decision making for any marketing purposes
• And you have the right to withdraw consent to personal information processing


Revocation of Consent

You have the right to withdraw your consent to release personal information at any time. To exercise this right please send an email to Kohlerglobaldataprivacy@kohler.com and practice the right to opt-out.


Separate Consent

When your sensitive personal information is handled, voluntarily and explicit statement of consent must be provided:
• A separate consent is needed when sensitive information is handled
• Your Personal data is transferred outside of China
• Your Personal data is provided to a third party
• Your personal data is publicly disclosed
• Handing personal information under the age of 14 a parent or trustees’ consent is required


Transfer of Personal Information Overseas

• We are not allowed to transfer your personal information outside of China unless we have a lawful basis for sharing your data, and if we do so, we will request your explicit consent for the transfer to take place
• We will keep a record of the transfer we make